Find guides for using the Knowledge Base, Service Catalog, etc. on the new ServiceHub and articles linking to popular resources for students, faculty, and staff.

Articles (5)

Pinned Article ServiceHub - Logging In

The steps for getting logged in to ServicesHub in order to submit a request or look at your department's Knowledge Base Articles.

ServiceHub - Prioritizing Service Requests & Incidents

This article provides definitions to the priority levels on a service request.

ServiceHub - Using Knowledge Base to find Answers and Solutions

The Knowledge Base is a great resource for finding answers to common questions, self-help guides and instructions for common tasks, and frequently requested information.

ServiceHub - Searching for a Knowledge Base Article or Service

If you are unable to easily figure out where an article is located, try using the Search option instead. Search is often a quicker and easier way to find exactly what you're looking for.

ServiceHub - Submit a Service Request

The Service Catalog is where all the requestable services that IT provides to faculty, staff, and students are located. These can be things such as assistance with getting connected to wireless, reporting an issue in a classroom, downloading software, and more.