Office 365 - Setting up Email on iPhone, iPad, or iPod Touch


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This article is for setting up your email account only! If you're having trouble using the Outlook for iOS app, Open an in-app Outlook support ticket.

If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin. 

Step 1

Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:

iOS Outlook app

Note: See system requirements for your iOS devices here.

Step 2
If it's your first time using Outlook for iOS, enter your full email address, then tap Add Account.

If not, open the Menu > tap Settings Outlook app settings > Add Account > Add Email Account.

Enter your email address

Step 3
If you're asked to select your email provider, please contact your IT admin for support as there may be a misconfiguration.

Step 4
Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

Enter your password

Step 5
If multi-factor authentication is enabled, verify your identity. 

Check your text messages and enter the 6 digit code.

Step 6
Accept any prompts for permission you may receive.

Swipe through the features and you're now ready to use Outlook for iOS!


Article ID: 88222
Tue 10/1/19 3:59 PM
Mon 10/28/19 11:07 AM