Multi-Factor Authentication

What is Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is an additional step in the Office 365 login process that verifies your identity using a mobile device you own.

Multi-Factor Authentication or sometimes called two-step verification, is a security feature that makes it more difficult for hackers to get access and gain control of your account. Threats from phishing scams, malicious software and compromised passwords are increasing and pose an immediate risk to your privacy and the security of university data. MFA will help mitigate these threats.

Using MFA is like using your debit card at an ATM to get cash. To get cash, you must have your debit card and know your PIN number. MFA combines something you know (your password) with something you have (your phone, a key fob, etc.). You may already be using MFA to protect online services such as Gmail or Facebook.

Prerequisites

To register for MFA you need one of the following:

  • Android or iOS device
  • Any other mobile phone

Method #1 (Recommended): Authenticator App

There are TWO options for using Microsoft's Authenticator App:

  • Option A – Receive a notification through the app that a login is being attempted; the user must confirm or deny the attempt
  • Option B – Open the authenticator app and enter a rotating, self-expiring code into the web page from the app
  1. Open a web browser and navigate to https://portal.office.com
  2. Click "Sign In"
  3. Use your full UWS email address as your username
  4. Enter your UWS account password
  5. You will see a screen asking for more information. If you do not, your account is not enrolled in MFA at this time. Please contact the UWS Service Desk to request MFA enrollment

  1. Click "Next"
  2. On the next screen, follow the instructions to download the authenticator app

  1. Select the option you would like to configure
    1. Option A: Click "Next"
    2. Option B: Select "I want to use a different authenticator app"
  2. Click "Next"
  3. Open the app and add a new account
  4. Scan the QR code on the website

  1. Click "Next"
    1. If you chose Option A, your phone should display a message asking you to approve the sign in
    2. If you chose Option B, your computer will prompt you to enter a code from the app. Launch the authenticator app, and select your uws.edu account. You will see a six–digit code that you will enter into your computer before the countdown expires (generating a new code).
  2. Validate your setup by approving the app notifaction or entering the six-digit code found in the app.

  1. Select "Done" or continue to configure email for self-service password reset.

Note: If you experience issues following these instructions, please reinstall the Authenticator app. Make sure to acknowledge any prompts to turn on notifications.

Method #2: Receive a text message

  1. Open a web browser and navigate to https://portal.office.com
  2. Click "Sign In."
  3. Use your full UWS email address as your username.
  4. Enter your UWS account password.
  5. You will see a screen asking for more information. If you do not, your account is not enrolled in MFA at this time. Please contact the UWS Service Desk to request MFA enrollment

  1. Click "Next."
  2. On the next screen, select "I want to set up a different method"
  3. Select "Phone"

  1. Select the country and enter your phone number in the space provided.
  2. Select "Text me a code" and click "Next."

  1. You will receive a SMS text message from Microsoft. Enter the code into the website.

  1. On the website, enter the code and click "Next"
  2. Select "Done" or continue to configure email for self-service password reset.

Method #3: Receive a phone call

  1. Open a web browser and navigate to https://portal.office.com
  2. Click "Sign In."
  3. Use your full UWS email address as your username.
  4. Enter your full UWS account password.
  5. You will see a screen asking for more information. If you do not, your account is not enrolled in MFA at this time. Please contact the UWS Service Desk to request MFA enrollment

  1. Click "Next."
  2. On the next screen, select "I want to set up a different method"
  3. Select "Phone"

  1. Select the country and enter your phone number in the space provided.
  2. Select "Call Me" and click "Next."

  1. You will receive a phone call from Microsoft. Press the # key on your phone to verify the set up.

  1. Select "Done" or continue to configure email for self-service password reset.

Using Non-MFA Apps

Some applications may not support Multi-Factor Authentication, if it is an older app, or if it is from a third party vendor, such as Apple Mail. If this is the case, you can use an "App Password" to configure unsupported apps. You can create an app password from within your account security settings located at my https://aka.ms/mfasetup

This code is for one application, one device use only. Copy it and keep it safe. There is no way to view previously generated passwords. To use the code, open the unsupported application and use it in place of your UWS password. If you need more codes, they can be generated by logging into your Office 365 account and then going to your account security settings

If you have any trouble with this, please contact the UWS Service Desk.

Important: If you use an "App Password" and your device is lost or stolen, you should notify your cellular carrier, the authorities, and the UWS Service Desk as soon as possible so we can revoke the access of your lost device.

Resources

Check out the below resources for additional assistance:

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Details

Article ID: 93942
Created
Thu 12/5/19 3:42 PM
Modified
Wed 10/7/20 10:19 AM